Privacy policy

INTRODUCTION
FiveShape (“Company”, “our”, “us”, or “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (this “Policy”).

This Policy describes the types of information we may collect or that you may provide when you visit, purchase, register with us, access, or use our website, mobile applications, social media accounts, or other online services operated by us, which include a link to this Policy. It also covers other interactions you may have with us (e.g., customer service and communications). This Policy does not apply to any of our platforms that maintain a separate privacy policy or notice.

YOUR PERSONAL INFORMATION AND HOW WE USE IT

We collect, use, and store your personal information to provide our services and to offer you a personalized shopping experience. We keep your personal information confidential and only collect, use, and store it in accordance with this Policy.

COLLECTION OF YOUR PERSONAL INFORMATION

We collect information at different levels on our Website and in our business operations:

  • Browsing as a guest:
    You can browse the FiveShape website as a guest without providing personal information. We do, however, collect technical statistics such as IP addresses, browser type, and referring websites to improve our services.

  • Registering with us:
    When you register on our website, you provide details such as your name, billing and shipping address, email address, and phone number. We use this information to fulfill your orders, provide updates, respond to inquiries, and share offers we believe you may find relevant.

  • Placing orders:
    You must be a registered user to place an order. In this case, we collect the information necessary to fulfill the order, including payment details. Credit card information is only used to process transactions and is not stored by us.

  • Third-party data collection:
    When you use our website, third parties such as advertisers, analytics providers, or your device manufacturer may collect information using cookies or tracking technologies. We do not control their use of your information and recommend you review their privacy policies.

USE OF YOUR PERSONAL INFORMATION

We use your personal information to:

  • Provide our services and fulfill orders.

  • Improve and personalize your shopping experience.

  • Communicate promotions, updates, and offers.

  • Conduct research and analyze customer behavior.

  • Prevent fraud, unauthorized activity, and ensure security.

  • Comply with legal requirements.

We may also aggregate or de-identify your information for research, analysis, and promotional purposes.

OPT-OUT POLICY

You may opt out of receiving marketing communications from us at any time by clicking “unsubscribe” in our emails or contacting us at info@fiveshape.com. We will continue to contact you regarding orders, deliveries, or service-related matters.

CHILDREN UNDER THE AGE OF 13

Our website is not intended for children under 13, and we do not knowingly collect their information. If we learn we have collected data from a child without parental consent, we will delete it immediately.

INFORMATION WE DISCLOSE TO OTHERS

We may share your information with trusted service providers (such as payment processors, analytics companies, and marketing partners) who perform functions on our behalf. They may only use your information as necessary to provide their services and are required to follow appropriate data security practices.

We may also share information if required by law, in connection with fraud prevention, or in the event of a business merger or acquisition.

COOKIES AND STANDARD WEB PRACTICES

FiveShape uses cookies to enhance your browsing experience. Cookies help us recognize you, maintain your shopping cart, and personalize your experience. Some cookies are essential for certain website functions.

We may also use analytics tools, pixel tags, and similar technologies to measure website performance, track user behavior, and improve our services.

YOUR PRIVACY RIGHTS

You may request information about how we use and share your personal information, or request to update or delete your data, by contacting us at info@fiveshape.com with the subject line “Privacy Rights”.

SECURITY STANDARDS

We maintain safeguards to protect personal information against unauthorized access, alteration, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection. If you suspect unauthorized use of your account, contact us immediately at info@fiveshape.com.

RETENTION OF PERSONAL INFORMATION

We will retain your information for as long as reasonably necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.

MOBILE TERMS OF SERVICE

By consenting to FiveShape’s SMS/text messaging service, you agree to receive recurring text messages from us, including service-related updates and promotional offers. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to our messages.

UPDATES AND CHANGES

We may update this Privacy Policy from time to time. Material changes will be posted on our website. By continuing to use our services, you accept these changes.

ACCESSIBILITY STATEMENT

FiveShape is committed to making sure that our Website and Privacy Policy are accessible to everyone. To request this Policy in an alternative format, please contact us at info@fiveshape.com.

📌 Contact Us
For questions about this Privacy Policy or how your data is handled, please email us at: info@fiveshape.com